Conditions of purchase

Shipments

Domestic Shipments
Fees
- Mainland, Baleares, Ceuta and Melilla: free shipping for purchases from 10€.
  3€ It is a fixed price regardless of quantity of items to be sent (for purchases up to 10€).
- Canary Islands: free shipping for purchases from 60€.
  3€ It is a fixed price regardless of quantity of items to be sent(for purchases up to 60€).
Delivery
- Mainland, Baleares, Ceuta and Melilla: 3 to 5 business days.
- Canary Islands: 8 business days.

International Shipping
Fees
One bag:
- Area 1, Europe including Greenland: 15€
- Area 2; Rest of countries: 23€
Two or more bags:
-Area 1, 22€
-Area 2, 38€
The shipment cost for more than one purse to ten is the same than one single shipment.
Two wallets could be delivery for unit delivery price.
Delivery dates
- Area 1, about 10 days.
- Area 2, approximately 15 days depending on the continent.
When ordering, if you are outside the European Union consider that you are responsible for paying a local customs tax.

Changes

The item you wish to change must be in perfect condition and in its original packaging. It is absolutely essential not to remove the label that is pinned to the bag. It will not be valid if it is removed and it there has been an attempt to reattach it. This warning is clearly visible and detailed on the same label. The change of an item will be done for another of the same or larger amount.
The deadline shall not exceed thirty days from the date of item’s reception, send us an email previously or call us +34 914359723. Upon receipt of the merchandise to our store, and after checking its condition the change shall be made, in this case the shipping costs to our office are paid by the customer.

Returns

No refunds. We only accept returns for defective products and erroneous shipping. In these cases neredenda.com will pay the shipping costs if the client communicates this within thirty days from the date of receipt of the shipment.

Products guarantee

LWe have a history of more than sixty years in the business, trying to offer the highest quality and the best guarantee to our customers, so, in neredenda.com all our items are guaranteed against any manufacturing defect. This does not included defects caused by neglect, beatings, use or misuse, or materials under normal use wear. Slight differences of the grain in the leather of the different parts of an item are not considered a manufacturing defect. Also, in certain sections of the leather with an aging effect or leather-crafted treatments, the slight tone differences between items are a peculiarity of this type of leather as this effect is the result of the craft termination.

In those incidents that justify the use of the guarantee, a repair will be opted for or ultimately (when this is not possible and justified) the replacement of the item according to the terms legally established. In any case, if you detect any fault in the manufacturing of these articles, or have had any problem with them contact us by phone +34 914359723 or by sending an email and we will try solve the problem. Your product complaint or comment will help us improve its quality.

Ways to pay

Both in telephone purchases as buying online, payments can be made with credit or debit cards (VISA or Mastercard).
If paying by credit card, the amount of your order will be blocked and not be charged and deducted from your credit until the order is shipped. This operation is supported by most banks.
If payment is by debit card the charge will be made automatically at the time of purchase. Neredenda reserves the right to withhold any order for security reasons, in which case it shall inform affected customers. It also reserves the right to cancel an order, if we consider that we can not verify shipping and billing information or that it entails reselling by the purchaser.
Depositing in Neredenda’s bank account. To qualify for this method of purchasing it is necessary to contact Neredenda’s email where we can provide the steps to be followed.

Purchase by bank transfer:

Payment by bank transfer will only be possible from countries belonging to the European Union and provided that these are made in euros.
Once the purchase is made, the cash deposit must be made in the bank account. When this is confirmed, the delivery process is started.
The customer will have a period of three working days from the date of the order to make the payment. The purchase order will be accepted when proof of payment is received. If the due amount is not paid within this period, the order will be cancelled. All bank charges will be paid by the customer..

Tax Free

It only applies to products purchased in a store and which are therefore transported by you.