General terms & conditions of our online shop

NERE DENDA, C.B., is the sole and exclusive holder of, which offers users the possibility of purchasing products offered through this Website.  Below you will find the General Terms and Conditions. The general conditions and all steps for online formalization of the process are written in Castilian or English. An electronic copy of the contract between the user and NEREDENDA will be filed electronically. A copy will be sent to the email provided by the user at the time of formalizing the contract.
NEREDENDA provides the user the necessary technical means to identify and correct errors when entering any information or data, before confirming them. There are complaint forms available to the client at our registered office.

A) General Information:

These General Terms and Conditions apply to any purchase online made by the customers of the products offered by the company NERE DENDA, C.B., with CIF E86173259, and registered office in Madrid (Spain), calle Castelló, 38, with zip code 28001. E-mail: Phone number: (+34) 91 435 97 23. For any comments, suggestions or complaints you can contact us through any of these means.

To make the purchase in the online store of the user can follow these simple steps:
Any user is free to access the store. Once inside the online store, the user can add the desired items to the cart. To complete your registration as a user of the online store, complete the requested information. For these purposes, please read our "Legal Notice and Privacy Policy". Once registered, the user can formalize their purchase, completing the delivery details of the order and payment information. If the data entered is correct, the purchase will end satisfactorily and you will receive confirmation of your order, also by email.

B) Acceptance of the General Terms & Conditions:

The use of the website, as well as the acquisition of any online product, will imply in all cases the prior acceptance of these General Contracting Conditions.
In this regard, the User is informed that these Conditions are complemented by all the provisions of the Legal Notice of this Website, and especially with the provisions of its Privacy Policy, to which the User must also give their consent.
The formalization of the entire contract through this web page implies the previous reading and total acceptance of the established General Conditions of Sale. By accepting them, the Users guarantee that they are a person of legal age and with the capacity to formalize them, and that they have read and therefore accept the provisions of them.
The validity of the rights and obligations contained in these General Contracting Conditions will subsist after the execution of the contract. Any clause herein included will therefore be considered as a General Contract Condition of NERE DENDA, C.B., expressly accepted by Users. All this regardless of the specific conditions that for the product purchased in particular are established or applicable.
It will be understood that these General Conditions may not be subject to modification, except in the event that the modification thereof has been expressly accepted in writing by NERE DENDA, C.B.
With regard to the cost of the products purchased, it will be understood that the User agrees with it at the time that the contract is formalized, according to the rates in force at each moment, and published on the website.

C) Regulatory and objective Scope of the General Terms and Conditions:

These General Terms and Conditions are intended to regulate all legal relationships which have their origin in the purchase made available to its customers by NEREDENDA. It is therefore understood that the user accepts the same from the moment that he uses any service or purchases any products or services offered by this entity, subject to the applicable rules and conditions to be established and that apply under nature thereof. These will be made available to the user prior the formalization of any contract.
With respect to the applicable law, the General Terms and Conditions of Contract will be in any case subject to the provisions contained in Law 7/1998, April 13th, on General Contracting Conditions, the Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, and Law 7/1996 of January 15 of the Retail Trade. Without limiting the foregoing, they may also be subject to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Law 34/2002 July 11th, on Information Society Services and Electronic Commerce.
Under the above, customers are informed that these regulations apply to the clauses of general conditions that are part of contracts subject to Spanish law. Notwithstanding the foregoing, this shall also apply to contracts subject to foreign law when the adhesive has given its consent on Spanish territory and has in Spanish territory its habitual residence, notwithstanding the provisions of international treaties or conventions.

D) Customer Record and Login:

For any online purchase of the online products and services offered by NEREDENDA, it is necessary and previously required to complete the user registration process, which implies the full and express acceptance of these General Terms and Conditions. In the event that the customer is dissatisfied with the same, he/she shall not proceed with the procurement for the purchase of the products or services offered.
NEREDENDA guarantees, in accordance with current Data Protection Regulations, that all data collected through the registration procedure will be treated with the utmost confidentiality. The Company also informs users that the data collected will be subject to automatic processing, and that the information required is considered to be adequate, relevant and not excessive in relation to the scope and specific, explicit and legitimate purposes for which it is requested. For more information, you may read our Privacy Policy.
To use this website it may be necessary to use cookies. Cookies are used in order to recognize the registered users on the web site. If you wish to do so, you can set your browser to be warned when receiving cookies and refuse the use of cookies on your hard drive. Please see the instructions and manuals on your browser for more information. If you reject cookies you can still use this website, but this condition may involve the limitation of use of some of the benefits or impede the proper functioning of the website. For additional information, please read our cookies policy.
The User guarantees that he/she is an adult of legal age, and therefore has full legal capacity to be a party to a contract and to accept the General Terms and Conditions, assuming any liability that may arise from the use of these services. If the user is a minor, the completion of the registration procedure and acquisition of any product shall be presumed to have the consent of their parents or guardians.
User is encouraged to read these General Terms and Conditions frequently, with the express warning that NEREDENDA, reserves the right to conduct its modification as it deems appropriate. It is, therefore, understood, that the user gives consent to the General Terms and Conditions in force at the time of formalizing the contract.
To complete the registration procedure, the user should follow the successive steps that appear on his/her computer screen, creating a personal, nontransferable password that will allow quick access to their personal data and their status as "User", both in the case of an individual or a company, without having to complete a new procedure in case he/she wants to access this service again.
The User can modify the information provided at any time by accessing it through the personal password created. The user has all their rights related to the current regulations regarding the protection of personal data and is entitled to exercise them. For more information, see our Legal Notice and Privacy Policy.

E) Contracting for the acquisition of the products offered by NERE DENDA, C.B.:

NERE DENDA, C.B., guarantees the User the formalization of the purchase of the products purchased for the price set at the time of payment. For its part, the User guarantees that all the data provided, both for identification purposes and for payment, are true. Likewise, it guarantees that it is the legitimate owner of the means of payment used, or that it has enough power in case of formalizing the payment on behalf of a legal entity. In this sense, NERE DENDA, reserves the right to file any legal action against the User.
The User is responsible for the data provided and therefore undertakes to assume any risk inherent in the fact of providing them through the Internet, without prejudice to NERE DENDA, using all means available to protect and guarantee confidentiality thereof. Therefore, NERE DENDA, is expressly exempt from any fraudulent use by a third party of said data.
By paying the amount indicated for the purchase of the product, the User agrees to use it at all times in accordance with current regulations, as well as these General Conditions. Notwithstanding the foregoing, NERE DENDA reserves the right to deny the formalization of said contract in the event that the User is not complying with any of the above aspects, proceeding as appropriate, provided that, if it shall be relevant in case of implying the non- acquisition of the product, any amount paid will be refunded to the User.

F) Conclusion of contract between the Parties:

Product offers made by NEREDENDA through the website shall not be binding until the customer formalizes the order, since both parties being linked to the application of the Terms and Conditions set out herein. Pursuant to the above, the acceptance by NERE DENDA of any order placed by the customer shall be effective solely and exclusively from the time of receipt thereof by the company, provided it takes place within the period of validity of the offer and meeting all the requirements.

G) Price. Currency and Taxes:

With regard to the price of the products purchased, it will be understood that the user agrees at the time that the contract is formalized, with the rates in force at any time, as published on the website.
Prices will always be shown in EUROS, (VAT included), the current regulations being applicable at all times.
The amount of the shipping costs is indicated to the customer in a disaggregated way at the moment of placing the order. NERE DENDA reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, and may update, even daily, products and prices depending on the new products available. Notwithstanding the foregoing, in no case will said modifications affect the purchases that have been already formalized.

H) Coverage of the offer:

The products and services offered online by NERE DENDA, C.B. through this website are available for purchase by residents in Spain and abroad.
Prior to the execution of the purchase, the price of shipping costs in each case will be shown.

I) Payment method:

Both in the telephone purchase and in the on-line purchase, the payment can be made with a credit or debit card (VISA or Mastercard).
If the payment is made by credit card, the amount of your order will be blocked and will not be charged and deducted from your credit until the order has been sent. This operation is supported by the majority of banking entities.
If the payment is by debit card, the charge will be made automatically at the time of purchase.
NERE DENDA reserves the right to withhold any order for security reasons, in which case the affected customers will be informed. It also reserves the right to cancel an order, if it considers that it is not possible to verify the shipping and billing information or consider that it entails resale purposes by the buyer.
Deposit into the bank account of NERE DENDA. In order to make the purchase through this method it is necessary to contact NERE DENDA by email where we can provide the steps to follow.

You can only make payments by bank transfer from countries that belong to the European Union and provided they are made in euros.
Once the purchase is made, you must proceed to cash the deposit in the bank account. When it is received, the sending protocol starts.
The customer will have a period of 3 working days from the date he/she placed the order to make the payment. The order will not be considered accepted until it is verified that the deposit has been received. If after the indicated period the corresponding amount has not been received, the order will be canceled. All expenses derived from making the payment by transfer will be borne by the customer.

It only applies to products that are bought in the physical store and that are therefore transported by oneself.

NERE DENDA guarantees users that the payment process is carried out with absolute security, in accordance with the security protocols and services required.

J) Confirmation of the purchased products:

Once the payment has been made and the contract formalized, NERE DENDA will send to the email provided by the user documentary justification of the contracting, stating all the necessary terms.

K) Changes and Returns. Right of withdrawal:

RIGHT OF WITHDRAWAL: In order to exercise the right of withdrawal, the User may forward to NERE DENDA the withdrawal document placed at their disposal on the website, within the legally established period. Therefore, prior communication is recommended to avoid misunderstandings and streamline all procedures.
You can download the withdrawal document in this link.
The Law establishes a period of 14 calendar days to exercise the right of withdrawal. This period is counted as of the signing of the contract (articles 68-79 and 102-108 of Royal Legislative Decree 1/2007 modified by Law 3/2014, in force since March 29, 2014). In case of withdrawal, NERE DENDA will proceed to return the money.
In the event that the User exercises the right of withdrawal under the established terms, NERE DENDA will refund the amount paid for the product within a period not exceeding 14 days from receipt thereof, through the means of payment used.
CHANGES: The item to be changed must be in perfect condition and in its original packaging. It is absolutely essential not to remove the label that is attached to the bag. It will not be valid if it is detached and then reinserted. This warning is clearly visible and detailed on the same label. The change of an article will be made by another or several of equal or greater amount. The period of time will not be longer than fourteen days from the date of receipt of the item, so please send us an e-mail or call us at (+34) 914359723. Once the merchandise is received in our warehouse, and after checking the status of the same, we will proceed to the change. In this case the shipping costs to our headquarters are borne by the customer.
RETURNS: Regarding returns, in the case of not being satisfied with the product received, the User must inform NERE DENDA within 14 calendar days of receiving it. The article must be sent under the conditions previously specified in the section of changes and accompanied by the return document that is attached with the order.
The expenses of this second shipment will be borne by the customer.
In the case of erroneous shipments, the costs of this second shipment shall be borne by NERE DENDA and shall also be carried out in a period not exceeding fourteen days.
Returns will not be accepted for those products where it has been specified that no changes or refunds are allowed, except in the case that the product is affected by a defect or tare. For the return, the buyer may choose the shipping method.
If the return had its origin in a defect or tare, the return of the product will have no cost to the customer. In case the buyer desists for any other reason, he/she must assume the corresponding shipping costs.
In all cases where a refund is required, the amount paid for the product will be reimbursed to the User within a period not exceeding 14 days from receipt thereof, through the means of payment used.

L) Conditions of formalization, shipping, transport and delivery of orders:

- Peninsula, Balearic Islands, Ceuta and Melilla: free shipping for purchases from € 10.
  € 3 fixed price whatever the quantity of items to be sent (for purchases up to € 10).
- Canary Islands: free shipping for purchases from € 60.
  € 3 fixed price whatever the quantity of items to be sent (for purchases up to € 60).
- Peninsula, Balearic Islands, Ceuta and Melilla: from 3 to 5 business days.
- Canary Islands: 8 business days.

1 bag:
- Zone 1; Europe including Greenland: € 15
- Zone 2; Other countries: € 23
2 bags or more:
- Zone 1; € 22
- Zone 2; € 38
In the case of buying several purses, the cost per shipment up to 10 units will count as one shipment.
In the case of wallets, you can make purchases of up to two wallets with a cost equal to one single shipment.

- Zone 1; 10 working days.
- Zone 2; Around 15 business days depending on the continent.
At the time of placing the order, if you are outside the European Union take into account that you are responsible for the payment of local customs taxes.
FORMALIZATION OF ORDERS: The User can make the purchase through the website, calling us by phone or sending us an email.

M) Ordering Schedule:

The website will be available 24 hours a day.
Notwithstanding the foregoing, service may be interrupted to perform maintenance tasks. All inquiries or questions via email shall be answered during business hours, as soon as possible.

N) Disclaimer:

NEREDENDAS´s responsibility for any claim shall be in any case limited to the refund of the amount paid by the customer to purchase the product or service. In this sense, and in the broadest extent permitted by law, NEREDENDA shall not be liable for any indirect damage, and in particular, for any loss, damage, claims, liabilities, expenses, penalties, general damages, loss of profits or other concept however it may be and whenever it may occur.

O) Integrity and Severability of General Terms and Conditions:

These General Terms and Conditions constitute the entire agreement between the parties. Therefore, the parties agree that they are not subject to any other promises, terms, conditions or additional obligations not set out in this document, notwithstanding the modifications contained in the first clause.
The conditions set forth herein are intended to regulate the generic acquisition and online sale, notwithstanding the existence of particular conditions that may be established and applicable to the particular product contracted by the customer.
Should any provision contained herein be declared invalid, the General Terms and Conditions will not be affected and will remain in full force and application, except regarding the particular clause.

P) Server location, Applicable Law and Competent Jurisdiction:

The interpretation of these General Terms and Conditions shall be governed by Spanish legislation.
For all purposes, it will be understood that the location of this Website corresponds to the headquarters of NERE DENDA, collected at the beginning of these conditions.
The parties submit, at their discretion, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.

Q) Complaint Forms:

Your comments and suggestions are welcome. Please send all feedback and suggestions via our contact form. In addition, we have official complaint forms available to consumers and users at our head office. The user may ask for them calling or emailing to our registered office (see above).

R) Guarantees:

R) Guarantees:
More than sixty years of life as professionals endorse us in the attempt to offer the highest quality and the best guarantee to our customers, that is why, in, all our articles are guaranteed against possible manufacturing defects. Deficiencies caused by negligence, bumping, use or improper handling, or materials subjected to wear and tear due to normal use are not included. The fact that the porosity of the skin could be slightly different in different parts of the article will not be considered a manufacturing defect. Likewise, in certain leather articles with aging effect or artisanal treatments of the skins, the slight differences of tonality between articles are a peculiarity of this type of skins, since this effect is the result of its handmade finish.
In those incidents that justify the use of the guarantee, the User can opt for the repair or in the last case (when this is not possible and is justified) the replacement of the article, in the legally established terms. In any case, if you detect any failure in the manufacture of the items, or have had any problem with them, contact us at (+34) 914359723 or send us an e-mail and we will try to solve the problem. Your complaint or observation about our products will help us improve their quality.
In accordance with Royal Legislative Decree 1/2007 of November 16th, approving the text of the General Law for the Defense of Consumers and Users, NERE DENDA is obliged to deliver to the consumer and user products that are in accordance with the contract, and respond to any lack of conformity, with the consumer entitled to the repair of the product, its replacement, the price reduction or the termination of the contract.
NERE DENDA will answer to the consumer about any lack of conformity that exists at the time of delivery of the article - provided that it is the responsibility of NERE DENDA, as well as any manufacturing defect during a period of two years from the moment of the acquisition of the item, as long as the consumer keeps the proof of purchase.
NERE DENDA will not be responsible, under any circumstances, for those items that have been altered by incorrect or negligent use by the user.
NERE DENDA guarantees that its Internet platforms are technically prepared for the sale of products and services.
NERE DENDA is obliged to perform a provision of services in accordance with the contract entered into, and to respond to any lack of conformity.

S) External links or links to third-party sites:

Our website may contain links to other pages, in which the conditions of use may be different from ours. Therefore, users should consult this information, since NERE DENDA does not know, control, monitor or endorse the contents thereof and, therefore, is not responsible for the information provided or collected by these third parties, expressly excluding any responsibility for damages of any kind that may arise from access to the pages or content that link directly from HTTP://WWW.NEREDENDA.COM. By virtue of the foregoing, NERE DENDA declines any responsibility regarding the information that is included outside this website.